ITIL® 4 Specialist: Drive Stakeholder Value Self-Paced Online Course & Examination
self-paced
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Our ITIL 4 Specialist; Drive Stakeholder Value e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.
Candidates have access to their online course portal for 12-months. An internet connection is required to access the portal.
Our course will prepare you for the examination leading to the ITIL 4 Specialist; Drive Stakeholder Value Certificate and includes:
The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course. ITSM Hub will request a copy of your certificate upon purchase.
This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide tools to increase stakeholder satisfaction which is integral to business success in the competitive landscape.
The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL 4 practices:
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles include:
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 Foundation Certification Course, click here.
This course prepares participants for the examination leading to the ITIL 4 Specialist: Drive Stakeholder Value Certificate.
The exam is provided as an online examination voucher, upon activation of your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.
The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.
Access to your own online learning portal for 12-months to work through the course materials and prepare for the examination. The course is delivered via downloadable resources, exams and instructor videos. Instructor assistance is available via email.
ITIL Specialist: Drive Stakeholder Value exam from PeopleCert, valid for 12-months.
The official ITIL 4 publication available from PeopleCert is included as an eBook and provided on the first day of your course access as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My Resources’ section of your PeopleCert Account.
After completion of this course, you may apply for self-directed learning PDU's through PMI. A certificate of attendance is available upon request. This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
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