ITIL® 4 Foundation Course & Examination

Our ITIL 4 Foundation course is held online in our virtual classroom over 2-days with our expert instructors. This course will prepare you for the examination leading to the ITIL 4 Foundation Certificate.

Course inclusions:

• Online access to ITSM Hub's accredited course materials and additional resources
• Two AXELOS sample exams - interactive exams and PDF versions
• Maturity assessment to assess your organisations maturity level
• Comprehensive study guide
• ITIL 4 Foundation online examination voucher, valid for 12-months 
• A complimentary exam re-sit if you miss out the first time (Take2 exam attempt from PeopleCert)
• ITIL 4 Foundation official publication, available as an eBook - accessible from within your candidate portal
• Additional course materials provided by PeopleCert.
• A $25 lunch voucher for each day of the course, $50 in total. Provided by Prezzee card and redeemable through multiple outlets.

Review the ITIL 4 Foundation Candidate Syllabus here

Course Overview

ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Learning Outcomes

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

• High level overview of the ITIL 4 Service Value System
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 15 of these
• Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Who should attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites. Work experience in IT services is recommended.

Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

Course Material & Inclusions

This course comes with access to our e-materials. This includes: 

• Course workbooks/slideshow for students to download, or view on laptop or tablet devices 
• Official AXELOS ITIL practice exams 
• Course reference and exam guidance materials 
• Self-Assessment Maturity Assessment 
• Comprehensive study guide to assist with exam preparation 

Our virtual instructor-led classes include a $25 lunch voucher for each day ($50 in total), this means you can get your lunch organised whether you do it from home or the office. The voucher is provided on the first morning of the course. 

ITIL 4 Foundation online exam voucher plus a complimentary ITIL 4 Foundation exam re-sit if you miss out on passing your certification the first time (must be a 'failed' attempt for the Take2 to be activated).

The official ITIL 4 publication available from AXELOS is included as an eBook.  This will be provided on the first morning of the course as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account.

The official PeopleCert course materials will be available to each student in addition to our course materials. These will be active through the PeopleCert portal once candidates have set up an account and enter your exam voucher. 

As a value-add we include an interactive examination of ITIL 4 practices and readiness in students’ organisations, through application of a set of maturity assessment exercises in each module of the course. Students evaluate their own organisations and then discuss the implications of where their practices currently stand. This maturity assessment can be used after the course to help embed your ITIL knowledge and understand your organisations practices. 

SFIA Skills & Industry Accreditation

You will attain 12 professional development units (PDU's) for Project Managers

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

• CHMG: Change Control
• USUP: Incident Management
• PBMG: Problem Management
• ITOP: IT Infrastructure
• SLMO: Service Level Management

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.