ITSM Hub are committed to protecting the privacy and confidentiality of the personal information we collect. This privacy and confidentiality policy outlines how we collect, use disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and New Zealand Privacy Act 2020.
Collection of Personal Information
All candidate personal information is held within our training database Arlo, our LMS Promote International and/or our CRM tool HubSpot. “Personal Information” means any information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information.
For candidates to register for their respective courses, we may ask you to provide certain Personal Information such as your name, mailing address, telephone number, email address and organisation.
We may also request information when you engage with us by;
- Filling out and submitting web forms on our websites.
- Using live chat or other interactive features of our websites.
- Responding to an ITSM Hub ad displayed on our website or third-party sites.
- Contacting us.
Use of Personal Information
ITSM Hub does not distribute, sell, rent, or trade information about our candidates, contractors, consultants and trainers or website visitors.
Upon completing a course or service with ITSM Hub you will be automatically opted into our monthly email newsletter; this is via Campaign Monitor and can be opted out of at any time.
Disclosure of Personal Information
We may disclose personal information to third parties in the following instances:
- With your consent
- To comply with legal obligations
- With ITSM Hub service partners and providers for example, examination providers, accredited institutes and courseware providers. Each of our partners have their own privacy policy. You can find further information on these below.
PeopleCert, the global examination body for Global Best Practice certifications will request candidates to provide their personal information when registering for their examination. Before the examination starts, candidates are required to produce information and identification to confirm their identity. ITSM Hub will provide PeopleCert our candidate’s name and email address when ordering exam vouchers. PeopleCert’s privacy policy can be read in full here
AXELOS are owned by PeopleCert. Candidate information is now held by PeopleCert directly for all AXELOS related products and services. For example, membership programmes. ITSM Hub do not directly share any candidate details with AXELOS. AXELOS privacy policy can be read in full here
APMG International, accredits organisations to deliver training courses and is the examination body for our Agile Project Management, Business Relationship Management, Change Management and NIST courses. Candidates will be requested to provide their personal information when registering for their exam. ITSM Hub will provide candidate name and email addresses when ordering exam vouchers. APMG’s privacy policy can be read in full here
EXIN are an independent exam and certification institute who we are partnered with to deliver globally recognised certifications. Candidates need to register with EXIN in order to complete their exam and certify in the relevant product. Some personal information may be shared with EXIN upon ordering or registering the candidate. You can read EXIN’s privacy policy in full here
Professional Designations, who are an examination provider for IT and Business certifications and designations. Candidate name and email addresses will be provided when ordering candidate exam vouchers. When candidates are requested to register for their exam with Professional Designations, they may also need to provide further personal information to identify them.
ProctorU/Meazure Learning are the online examination delivery partner for APMG and Professional Designations. They provide the remote proctor services which monitors the candidates completing their exams. You can find their privacy policy here
BRM Institute, our training partner for the BRM suite of certified courses will hold candidate information for the purpose of course materials and membership, when candidates choose to become a member. BRM Institute’s privacy policy can be read in full here
GamingWorks, our training partner for simulation workshops designs, develops and deploys professional business simulations. Company and candidate information will be held for the purpose of course materials. GamingWorks’ privacy policy can be read in full here
DVMS Institute, ITSM Hub is partnered with DVMS as a strategic affiliate for the NIST Cybersecurity Framework certification courses and our Cybersecurity Culture Assessment tool. ITSM Hub will only share candidate name and email addresses with DVMS when ordering a NIST certification bundle on the candidate behalf. You can read their privacy policy here
TSO (The Stationary Office UK) are the courseware provider for our NIST Cybersecurity Framework certification courses. ITSM Hub will share the candidate names and email addresses with TSO when ordering the courseware. You can read the TSO privacy policy here Candidates will be set up in TSO’s LMS (learning management system) which is Kortext, you can read their privacy policy here
IAITAM, our training partner via APMG International, will hold candidates’ information for the purpose of course materials, for the delivery of the IAITAM suite of products, including CSAM and CHAMP examinations. IAITAM’s privacy policy can be read in full here
Innovative Learning, our training and delivery partner for some of our self-paced online courses. ITSM Hub will provide candidate name and email addresses only, this is to set up the candidate with their respective course and provide access to the learning platform. You can view their privacy policy here
Access and correction of personal information
You may request access to the personal information we hold about you or request that we correct any inaccuracies. You can also request for us to forget your personal information.
Contact us
If you have any questions regarding our privacy policy or how we use your personal information, please email us; info@itsmhub.com.au and we will respond to you within 48 business hours.
Complaints
If you have any issues or complaints, please contact us via email; info@itsmhub.com.au and a member of the team will respond to you within 48 business hours.
Updates to Privacy and Confidentiality Policy
ITSM Hub may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, partnerships or legal requirements. The updated policy will be posted on our website and we encourage you to review it periodically.