ITIL® 4 Specialist: Plan, Implement & Control Course & Examination

• Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs 
• Minimise the negative impacts of change 
• Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope 
• Be adaptive to meet the needs of various approaches to change development 
• Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model 

ITIL® 4 Practitioner: Deployment Management  

This practice module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.   

ITIL 4 Practitioner: Deployment Management enables professionals to:  

• Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments 
• Effectively remove products and services from designated environments 
• Establish and maintain effective approaches to the deployment of services and service components across the organisation 
• Ensure the effective deployment of services and service components in the context of the organisation’s value streams 
• Measure, assess and develop the Deployment Management practice capability in their organisation by using the ITIL Maturity Model

ITIL 4 Practitioner: Release Management enables professionals to: 

• Establish and maintain effective approaches to the release of services and service components across the organisation 
• Ensure effective release of services and service components in the context of the organisation’s value streams and service relationships 
• Reduce risks and losses resulting from releases 
• Measure, assess and develop the Release Management practice capability in their organisation by using the ITIL Maturity Model

ITIL® 4 Practitioner: Service Configuration Management 

This practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them.  

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximising value from the Service Configuration Management practice area.   

ITIL 4 Practitioner: Service Configuration Management enables professionals to:  

• Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services 
• Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised 
• Improve risk management 
• Manage the capacity, availability and security of IT services and components 
• Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model 

ITIL 4 Practitioner: IT Asset Management enables professionals to: 

• Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets 
• Continually monitor and optimise the utilisation and maintenance of IT assets 
• Increase compliance with legal and regulatory requirements 
• Increase alignment of IT investments with evolving business objectives and needs 
• Measure, assess and develop the IT Asset Management practice capability in their organisation by using the ITIL Maturity Model 

ITIL® 4 Specialist: Plan, Implement & Control online exam voucher, valid for 12-months from date of issue.