Name: ITIL® 4 Strategist: Direct, Plan & Improve Self-Paced Online Course & Examination
Brand: ITIL
SKU: 6812825845944
Price: 1495.0 AUD
Availability: InStock

Description

Our ITIL 4 Strategist; Direct Plan & Improve e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials are designed to give you the confidence to pass your examination and provide you with a great understanding of this ITIL 4 module.

Our course will prepare you for the examination leading to the ITIL 4 Strategist; Direct Plan & Improve Certificate and includes:

PeopleCert ITIL 4 DPI online exam voucher
Official AXELOS publication available as an eBook

The ITIL 4 Foundation certification is the pre-requisite and must be achieved prior to starting this course. ITSM Hub will request a copy of your certificate upon purchase.

Course Overview

This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organisation's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The DPI course focuses on these key ITIL 4 practices:

Continual improvement
Measurement and reporting
Portfolio management
Organisational change management
Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

Learning Outcomes

Understand the key concepts of Direct, Plan, and Improve
Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:

Learn how to cascade goals and requirements
Learn how to define effective policies, controls, and guidelines
Learn how to place decision-making authority at the correct level

Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
Discover how to use the key principles and methods of continual improvement for all types of improvements:

Learn how to use the ITIL continual improvement model to improve the service value system
Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
Learn how to define and prioritise desired outcomes
Learn how to build, justify, and sell a business case
Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS

Discover how to use the key principles of organisational change management to:

Identify and manage different stakeholder types
Learn how to establish effective channels for feedback and communication
Learn how to develop effective interfaces across the value chain

Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
Learn how to direct, plan, and improve value streams and practices:

Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them

Who should attend

Prerequisites

Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Strategist – Direct, Plan & Improve Certificate.

A 90-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert.
A passing mark of 70% is required to receive your certificate.

The exam is provided as an online examination voucher, upon activation of your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 90 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

Course Material & Inclusions

Access to your own online learning portal for 12-months to work through the course materials and prepare for the examination. The course is delivered via downloadable resources, exams and instructor videos. Instructor assistance is available via email.

ITIL Strategist: Direct, Plan & Improve online exam voucher from PeopleCert.

The official ITIL 4 publication available from AXELOS is included as an eBook and provided on the first day of your course access as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account.

SFIA Skills & Industry Accreditation

After completion of this course, you may apply for self-directed learning PDU's from PMI. A certificate of attendance is also available upon request.

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

GOVN: Governance
ITSP: Strategic Planning
OCDV: Organisational capability development
MEAS: Measurement
BENM: Benefits Management

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.

An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

Mary W.

Satisfied Customer