Value Stream Mapping Course & Examination
instructor-led
Quantity:
The two-day Value Stream Mapping certification course is a practical and applied program that covers process design, assessment, and improvement using Lean principles. It provides individuals with the necessary knowledge to identify and eliminate waste, shorten lead and cycle times, and improve flow across the IT value chain. Candidates will learn value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Upon completion, individuals will be equipped to drive continuous improvement within their organisations by optimising processes, reducing waste, and improving flow.
Course inclusions:
Value Stream Mapping is a Lean tool that provides organisations with a holistic view of their processes, helping to identify inefficiencies and areas for improvement. It is a powerful tool for breaking down silos within an organisation, as it encourages collaboration and communication across different departments and functions.
This course provides candidates with the tools and techniques they need to drive continuous improvement within their organisations and covers the following areas:
1) Process design: This section focuses on the principles of Lean thinking and process design. Participants will learn how to create value for customers while eliminating waste and reducing cycle times. They will also learn about the different types of waste that can occur in processes and how to identify them.
2) Assessment and improvement: In this section, participants will learn how to assess current processes and identify areas for improvement. They will learn how to use tools such as value stream mapping, process flow analysis, and root cause analysis to identify inefficiencies and opportunities for improvement.
3) Value stream mapping techniques: This section covers the different types of value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Participants will learn how to use these techniques to identify waste, optimise processes, and improve flow across the IT value chain.
By the end of this certification course, you will be able to articulate:
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organisations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
There are no prerequisites for this certification. It is recommended (but not required) that candidates first complete the Lean IT Essentials certification course.
The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.
Our virtual instructor-led classes include a $25 lunch voucher for each day, this means you can get your lunch organised whether you do it from home or the office. The voucher is provided via email on the first morning of the course ($50 for 2-day course).
Value Stream Mapping exam voucher, provided by Professional Designations (PDC) - global examination provider
Plus a complimentary Value Stream Mapping exam re-sit if you miss out on passing your certification the first time.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
