Organisational Change Management Course & Examination
instructor-led
Instructor-led Course
Quantity:
Instructor-led Course
This three-day certification course provides attendees with the core concepts, frameworks, models, and leadership practices intrinsic to organisational change management, as well as strategies on how to gain employee commitment and overcome resistance. Participants will obtain knowledge of techniques for inspiring and leading staff to embrace and sustain change to keep the organisation moving in the right direction.
Course inclusions:
70% of change initiatives fail (according to the Kotter Institute and others), because those leading change either ignore or forget the people and cultural side of change. By using the 20/20 model as a framework, attendees will learn how to define why a change is necessary and why getting the right leadership support is important, as well as how to put together a detailed plan for the change, execute the change plan, and ensure the change is sustained in the organisation. This is reinforced by supplying practical hands-on tools, pragmatic exercises, and case studies that enable the application of the best practices for leading change.
The 20/20 change model is a four-phase model that first clarifies your organisation’s business objectives, ensures the change initiative will align with the over-arching business objectives, and embeds the change within the culture and practices of the organisation.
Here are the four phases of the 20/20 Change Model:
Phase I – Clarify and Align
Phase II – Plan and Approach
Phase III – Engage and Implement
Phase IV – Validate and Sustain
Upon the successful completion of this course, you will understand:
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
This is a management-focused course and designed for those who lead, manage, and/or support organisational change initiatives, including:
No prerequisites are required.
The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.
Organisational Change Management online exam voucher, provided by Professional Designations (PDC) - global examination provider
Plus a complimentary Organisational Change Management exam re-sit if you miss out on passing your certification the first time.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills, which are core to successful Organisational Change Management:
The course can also assist with gaining broader proficiency in METL: Methods and Tools by providing exposure to the use of organisational change methods.
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
