IT Performance & Improvement Management Course & Examination
instructor-led
Quantity:
This two-day IT Performance and Improvement Management certification course equips individuals with the necessary knowledge to assess and improve the performance of IT service management (ITSM) processes within an organisation. The certification focuses on key concepts and tools for measuring, analysing, and improving IT service delivery, including metrics, critical-to-quality attributes, dashboard creation, balanced scorecard, process level improvement, and appraisal. The program is designed to be applied and practical, with hands-on activities, real-world examples, and discussions that enable candidates to apply what they learn to their daily work.
Course inclusions:
The role of IT in driving business success is more critical than ever. This comprehensive certification course in IT Performance and Improvement Management is the gateway to mastering the essential strategies and techniques needed to propel organisations forward.
Candidates will learn how to conduct ITSM maturity assessments, interpret holistic ITSM assessments, and identify integration weaknesses and opportunities for improvement. Through hands-on exercises and interactive learning experiences, attendees will translate theory into action, practicing their ability to apply key concepts in real-world scenarios. From learning metrics and critical-to-quality attributes to harnessing the power of dashboards and balanced scorecards, this course empowers individuals to navigate the complexities of IT performance management with confidence and proficiency.
Upon completion of the certification, candidates will be able to evaluate ITSM processes, identify areas for improvement, and implement solutions to drive continuous improvement and meet business objectives.
By the end of this certification course, you will be able to articulate:
Integrated IT Service Management Overview
The Role of IT Performance and Improvement Management in integratedITSM
The Three Levels of Integration
IT Performance and Improvement Management
Cascading Goals
The IT Performance Management Process
Managing IT Performance
IT Improvement Management Process
Tools and Methods
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organisations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
There are no prerequisites for this certification. It is recommended (but not required) that candidates first complete the integratedITSM™ Essentials and/or the The integratedITSM™ System certifications.
The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.
IT Performance and Improvement Management online exam voucher, provided by Professional Designations (PDC) - global examination provider
Plus a complimentary IT Performance and Improvement Management exam re-sit if you miss out on passing your certification the first time.
The Improving integratedITSM™ official publication, available as an eBook is included with your exam voucher, which you will be able to download through the Professional Designations portal.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
