IT Business Relationship Manager Course & Examination
instructor-led
Quantity:
Within IT, Business Relationship Management processes and the specific role of the Business Relationship Manager (BRM) play a critical role in achieving successful business results.
This three-day certification course provides the key learnings required to fill this need and become a highly effective business relationship manager. The demand to fill this role is ever-growing as the business world comes to depend more and more on technology to drive business value and achieve successful results.
Course inclusions:
The IT Business Relationship Manager (IT-BRM®) Certification course has been designed to give you the key teachings needed to be a highly effective BRM. Presented in a systematic fashion, the certification focuses on core principles of business relationship management. The course delivers hands-on, interactive activities to help you:
This course also provides an innovative way of tackling business relationship management through a new Integrated Business Relationship Framework (iBRMF). There are three major differentiating components that run throughout the course.
The iBRM Framework - You will be introduced to the Integrated Business Relationship Management Framework (iBRMF) made up of five lifecycle phases:
Actionable BRM Maturity Model - You will be encouraged to assess and identify the maturity levels for both your role AND the organisation in each of the iBRM Framework phases – that’s a total of 10 measurement points. The course then recommends actions that can be taken at each measurement point for advancement through to the next maturity level.
Practical Hands-On Activities - Throughout the course you will be introduced to practical hands-on activities specially designed to build upon what you’re learning and help you apply the new techniques and practices back at work.
Additionally, this course is organised and structured with an intuitively relatable flow where each topic in each module logically relates to the next, making it easy to follow and build upon.
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
There are no prerequisites for this course.
The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.
IT Business Relationship Manager online exam voucher, provided by Professional Designations (PDC) - global examination provider.
Plus a complimentary IT Business Relationship Manager exam re-sit if you miss out on passing your certification the first time.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:
This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace. Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
