IT Business Leader Course & Examination
instructor-led
Quantity:
This 2-day IT Business Leader certification course focuses on the integration of IT organisations with other business areas through integratedITSM™. The course emphasises the importance of four areas of integratedITSM™, which include leadership, enablers, execution, and results and continual improvement. The program will provide participants with an in-depth understanding of how to develop and execute a strategic plan, aligning IT and business goals for optimal success.
Course inclusions:
Our IT Business Leader course covers three levels of IT business integration. Candidates will learn about the three IT/business model domains, which include governance, relationship, and value delivery. This section of the program emphasises the importance of effective governance, building strong relationships between IT and other business areas, and delivering value to customers.
Candidates will also learn about the basic components of an integrated IT/business model including strategic decisions, customer value, decision influencers, structural influencers, strategy influencers, and strategic-to-tactical and tactical-to-operational decision-making. Participants will learn how to align these components to create an effective integrated IT/business model that meets the needs of the organisation.
By the end of this certification course, you will be able to articulate:
The Integration of IT and the Business
Defining Integrated IT Service Management
Leadership Defined
Leadership Knowledge, Skills, and Principles
Governance
Organisational Structures
IT Service Management Structure
Business Relationship Management
Organisational Culture and Performance
Leadership in Times of Change
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organisations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
The integratedITSM™ System certification is a prerequisite for this certification.
The exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under ITSM Hub’s Terms of Use.
IT Business Leader exam voucher, provided by Professional Designations (PDC) - global examination provider
Plus a complimentary IT Business Leader exam re-sit if you miss out on passing your certification the first time.
The Leading integratedITSM™ official publication, available as an eBook is included with your exam voucher, which you will be able to download through the Professional Designations portal.
After completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
