Resources

In this article: 3 top benefits of ITIL 4 for service-focused employees 3 top benefits of ITIL 4 for business colleagues 3 top benefits of ITIL 4 for the organisation as a whole If you’re looking...

In this article: Recognising the increased role and importance of technology Enabling work-from-anywhere employees Optimising IT service delivery and support Enabling digital transformation across...

In this article: What is ITSM? So, the Idea of Services is Important? What ITSM Isn’t How ITSM Benefits Your Organisation, its Employees, and its Customers What ITSM Includes Capability-wise Sourc...

Build valuable knowledge on flexible foundations that modern-day organisations use to integrate a variety of frameworks into their operations. Unlock exciting opportunities with a certification th...

The ITSM Hub rolls out NIST Cyber Security Professional program  –Newest NIST program coincides with Government’s cybersecurity prevention push and helps industry navigate complex landscape Austra...

In this article: How we learn Moving from theory to practice Achieving your training goals and outcomes Your ITIL course design Why include a simulation module in your ITIL course? While most or...

National Institute of Standards and Technology (NIST) maintains one of the most widely adopted cyber security frameworks for critical infrastructure. NIST Cyber Security Framework is a system to b...

Over the past 18 months or so, digital transformation has become a pressing need rather than a distant future goal for the majority of businesses. Whether we look at a large corporation or a mediu...

A business partner is responsible for building relationships between the business units and functions such as IT, HR and Finance, to ensure that services and products are aligned with the organisat...